💻 100% remote
📍Location: Poland
📅 Full-time engagement (long-term cooperation preferred)
We are an expert IT consulting company and the main partner of the Polish branch of Beta Systems Software, as well as the producer of the ANOW!® platform.
We specialize in enterprise automation and orchestration, working with global clients to deliver advanced, scalable solutions. Our flagship product, ANOW!® Automate, is a next-generation enterprise automation platform that goes beyond traditional workload automation. It provides a single point of control across all environments, platforms, and tools, helping organizations reduce costs, increase operational efficiency, and boost productivity.
As a global leader in enterprise automation and advanced orchestration, our solutions are recognized on the market — ANOW!® Automate has been ranked #1 in the EMA Radar for Workload Automation. We are a fast-growing, forward-thinking company, driving a democratized approach to automation and supporting organizations on their journey toward hyper-automation and the autonomous enterprise.
About the role
As an Application Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW! Observe (observability) and ANOW! Automate (workload automation). You will be part of a 24/7 support operation, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction.
Who are you?
An experienced L3-L4 support engineer, system administrator, DevOps engineer, SRE, or even a software developer looking to move into a customer-facing technical support role.
What you have:
- Proficient in Linux and shell scripting
- Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management)
- Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.)
- Knowledge of Java, Groovy or any object-oriented programming language
- An understanding of multi-tiered web applications and services, as well as the underlying infrastructure
- Ability to communicate clearly and effectively
- Experience in a customer-facing technical role and leading escalation calls
- A self-starter – can work and learn independently
- A knack for problem-solving and creative thinking
- Works efficiently and continuously looks for ways to optimize work routines
- 8-10 years of experience
- ITIL (Incident, Problem, Change Management)
- Bachelor’s Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome!
Good to have:
- Experience in enterprise automation, such as scheduling/workload automation
- Product testing knowledge/experience
- Worked with diverse Customers of different cultures
The recruitment process will look like:
- When you receive resumes, selected individuals will be contacted by our HR department
- After a short conversation about your experience and expectations, the HR department will direct you to a technical meeting with one of our Managers or architects
- After the technical meeting, the Recruiter will get back to you with your feedback, and together you will decide the next steps
What’s in it for you?
✨ Certification & training budget to support your growth
🏡 Flexible work model — remote or hybrid, your choice
🏥 Access to private medical care & sports card
📚 Additional training opportunities
🤝 Supportive, knowledge-sharing environment with senior experts
🚀 Opportunity to grow within a high-impact, international project
✨ Certification & training budget to support your growth
🏡 Flexible work model — remote or hybrid, your choice
🏥 Access to private medical care & sports card
📚 Continuous mentoring. You will work with hardworking people and receive ongoing coach-ing and mentoring from your line manager and other colleagues.
🚀 Great Product. Our ANOW! Enterprise Automation platform is the most comprehensive and advanced platform in the world.
🌱 Dynamic and encouraging work environment. At the company our coworkers are at the core, we value every individual and encourage initiatives, promoting agility.
⭐ Opportunity to make customers satisfied. We share an uncompromised passion for customers and have a strong track record of delivering the highest level of satisfaction. We have never lost a customer to the competition.
Hiring process — simple & transparent
1. Quick HR call to get to know you
2. Technical meeting with a Manager or Architect
3. Feedback & next steps